Picture Keeper Pro Case - Black

If for any reason, you are not completely satisfied with Picture Keeper, you may return it to us for a full refund within 30 days of date of purchase. Picture Keeper offers a one-time 30-day money back guarantee to new customers that are original purchasers of the Picture Keeper. If you are such a purchaser and would like to return the Picture Keeper drive within 30 days of purchase, please contact us at support@picturekeeper.com or 877-382-0949. Please include your order number in the subject of the email.

Upon verifying your proof of purchase, we will send you Return Merchandise Authorization (RMA) instructions on how to return the Picture Keeper drive. All returns must be in "as shipped" condition (meaning the same condition as when it shipped to you and returned to us in sufficient packing materials (a small bubble mailer will suffice). Returns will not be accepted for any Picture Keeper drive that are damaged in any way, including, without limitation, damage caused by operating the product outside the permitted or intended uses described, damage caused by service performed by anyone who is not a representative of Picture Keeper or an authorized reseller. Accepted returns will be given back to you in the payment form of which you initially paid for the Picture Keeper drive no later than 30 days after receipt of the return. All shipping charges are not refundable.

Shipping and Delivery Information

HOW CAN I TRACK MY ORDER?

When your order is processed and shipped, our shipping software will automatically send a message to the email address with which your order was placed. This email will contain the order information details, including the DHL, USPS, FedEx, or UPS tracking number.

Please allow up to 24 hours for any tracking information to appear. You can also track your package by clicking the tracking number link within the confirmation email. If you experience any issues throughout this process, please call or email us at support@picturekeeper.com and let us know. We are happy to assist you in any way that we can!

Free shipping is valid for U.S. shipping addresses only. Shipping is only available to locations in the U.S.

TRACKING SHOWS THAT MY PACKAGE HAS NOT MOVED FOR MORE THAN 5 DAYS?

Call or email us ASAP @ 877-382-0949 or support@picturekeeper.com! We are happy to assist you in getting to the bottom of the situation and will re-ship your order, if applicable!

TRACKING SAYS IT IS DELIVERED BUT I NEVER RECEIVED THE ITEM?

First, check around your house; look around each door, in your mailbox, on the side of the porch, between the screen and front door to make sure it was not delivered to an unusual place. If that does not produce the missing package, call your local Post Office and ask about the shipment, providing the tracking number that was emailed to you.

If the Post Office cannot help you locate the package, please let our support team know. Email orders@picturekeeper.com or call us at 877-382-0949 to speak with one of our Customer Service Representatives. You will need to fill out, sign and email an affidavit stating that you never received the package in order to move forward with the claim process.

DO YOU SHIP TO P.O. BOXES?

Yes, we do! We have shipping options to P.O. boxes.

MY PACKAGE LOOKS OPEN. IS IT BROKEN?

Shipping carriers are not always as gentle with shipments as we would prefer. If the packaging looks damaged, please insert the Picture Keeper drive into your device and give it a try. It should still work perfectly.

However, if the damage to the packaging is severe, we want to know about it! Please take a picture of the state the package arrived in and send it in an email to orders@picturekeeper.com.

HOW DO I CHANGE MY ADDRESS?

Each new order requires the submission of a shipping address; we do not keep any customer addresses on file. If you have already submitted an order, and realize the incorrect address was given, please call or email us at support@picturekeeper.com or 877-382-0949 ASAP to provide the correct address, before your order is processed and shipped.

I'M MOVING....WHAT DO I DO?

We are happy to place any orders on hold until you are safely able to receive them. Please call us at 877-382-0949 or email us at support@picturekeeper.com to request the hold. Be sure to include the date on which you will be ready for the order to ship. Remember, we are also able to ship to PO Boxes, if that is an alternative option that is available to you.

HOW DO I COMBINE SHIPMENTS?

If you have placed multiple orders and wish to combine them, please email or call us ASAP at 877-382-0949. We will combine your orders to ship in one package.

Picture Keeper reserves the right to revise or eliminate this program at any time. Purchases will be governed under the terms and conditions in effect at the time of the sale.

Unless covered under other contractual agreement, the following applies to all consumer customer returns:

You must pay shipping costs for all shipments from you to Picture Keeper.
You credit card will be credited within 48 hours of receiving your return. Note: Some credit cards companies take 3-5 maybe even 7 days to post the credit to your account.

Send your product to Picture Keeper using the carrier of your choice. The return address is:

Picture Keeper
1650 Marietta Boulevard NW
Suite D27
Atlanta, GA, 30318

Note: Please use a method with ability to trace shipment. Picture Keeper is not responsible for shipments for which the carrier cannot provide proof of delivery.

Picture Keeper is not responsible for loss or damage during transit. We suggest that you purchase freight insurance on your shipments.
NO COLLECT SHIPMENTS WILL BE ACCEPTED without prior authorization from Picture Keeper. Shipments arriving at Picture Keeper with charges due are subject to being returned (unrepaired) with all charges, including return expenses, due and payable by the originator.
You are responsible for saving or backing up data contained in any product returned to Picture Keeper. PICTURE KEEPER WILL HAVE NO RESPONSIBILITY FOR SUCH DATA AND WILL HAVE NO LIABILITY ARISING OUT OF ANY DAMAGE TO OR LOSS OF SUCH DATA WHILE THE PRODUCT IS IN PICTURE KEEPER'S POSSESSION.

Replacement Product Notice - Your original product will NOT be returned to you.

Replacement products are factory-repaired products.
Replacement products carry the greater of: original warranty balance or 90 days.
Delivery is during normal business hours to the address you provide.
All data and software on your returned product(s) will be lost.

Picture Keeper reserves its right to exercise all of its legal rights in connection with fraudulent returns.